IT Support Engineer / Sr. Support Engineer

March 18, 2025

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 3-5 years of experience in IT support, helpdesk, or system administration.
  • May require occasional travel to different office locations.
  • On-call support may be required during critical system issues.
  • Technical Skills:
    • Strong troubleshooting skills for hardware, software, and network issues.
    • Added advantage if candidate can troubleshoot and resolve issues related to Revit API, Tandem, iTwin, and other BIM collaboration platforms.
    • Knowledge of Windows Server, Active Directory, and Office 365 administration.
      • Experience with networking concepts (IP addressing, DNS, DHCP, VLANs, etc.).
      • Basic knowledge of cloud platforms (Azure, AWS, or Google Cloud) is a plus.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong problem-solving and analytical thinking abilities.
    • Ability to handle multiple tasks and prioritize work effectively.

  • Preferred Certifications:

    • Any network product certification
    • ITIL Foundation Certification

Key Responsibilities:

  • Technical Support & Troubleshooting:
  • Provide first line and second-line support for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktops, laptops, servers, and peripherals. (Windows Server, Active Directory, DHCP, and DNS configurations)
  • Troubleshoot and resolve network-related issues (LAN, WAN, Wi-Fi, VPN, Firewall).
  • Assist employees with issues related to operating systems (Windows, macOS, Linux).
  • Support end-users with application-related issues, including Microsoft Office 365, email, and other business software (BIM applications)
  • Monitor server performance, system logs, and security alerts to proactively address IT issues.

  • System Administration & Maintenance:
  • Install, configure, and maintain hardware, operating systems, and applications.
  • Perform system updates, patches, and security configurations.
  • Ensure data backup and recovery processes are properly implemented and maintained.
  • Maintain IT inventory, including tracking hardware and software licenses.

  •  Network & Security:
  • Assist in maintaining network infrastructure, including routers, switches, firewalls, and access points.
  • Monitor network security and performance, addressing potential vulnerabilities.
  • Manage and configure VPNs, access control, and security policies.

  • User Support & Training:
  • Respond to IT support requests via phone, email, or ticketing system.
  • Provide technical guidance and training to employees on IT best practices.
  • Document troubleshooting steps and solutions in the IT knowledge base.
  •  IT Infrastructure & Project Support:
  • Assist in setting up new workstations, servers, and IT equipment.
  • Support IT infrastructure projects such as upgrades, migrations, and system rollouts.
  • Collaborate with vendors and external support teams for issue resolution. 


    Employment Type: Full-time

    Workplace Type: Onsite

    Salary: Commensurate with experience and skills

    Experience Required: Min 3-5 Years of experience

    Job Location: Jaipur, Durgapur & Madurai